Your privacy is important to us
The Virago Group is committed to ensuring that your personal information is handled responsibly in accordance with the Privacy Act 1988 (Cth) (“Privacy Act”).
This statement outlines the Virago Group’s policy on how we collect personal information and how we maintain, use, store and disclose the personal information we hold and reflects our commitment to you.
The Virago Group privacy policy will be reviewed and updated from time to time to take account of new laws and technology, changes to our operations and practices and to make sure it remains appropriate to the changing environment. Please regularly check our privacy policy so that you are aware of these updates and changes. Any information we hold will be governed by the most current version of the Virago Group privacy policy.
The Virago Group privacy policy is based on transparency
We are committed to being open and transparent about how we manage personal information.
Types of personal information held by Virago Group and when and how it is collected
Personal information includes information regarding your contact details, work experience, qualifications, aptitude test results, opinions about your work performance (eg references), incidents at the workplace, and other information obtained or received by us in connection with your possible and actual work placements.
Sensitive information (Australia only)
Sensitive information is a special category of personal information under the Privacy Act. It includes information such as racial or ethnic origin, health or disability, membership of a professional association or criminal records. Sensitive information can, in most cases, only be disclosed with your consent.
Collecting your personal and sensitive information
Your personal and sensitive information may be collected by Virago Group when you complete and submit one of our application forms, or when you provide any other information to us in person, via our website or by email.
Personal or sensitive information about you may also be collected when we receive:
- Any reference about you
- The results of inquiries that we might make from professional associations or former employers
- The results of any competency or medical health test
- Any complaint or other information from or about you in the workplace
- Any information about a workplace accident in which you are involved
- Any additional information that you provide us about you
Purposes and use for which we collect personal and sensitive information
Your personal and sensitive information will be used for facilitating the recruitment process which may include but is not limited to:
- Your actual or possible work placement
- Career guidance or management
- Our assessment of your ongoing performance and prospects
- Any tests or evaluation that you might be required to complete (including medical tests and assessments)
- Our identification of your training needs
- Informing you of possible work opportunities, relevant candidates, or other events such as training or information sessions by direct mail/email/sms
- Our management and resolution of any complaint, inquiry or investigation in which you are involved
- Any insurance claim or proposal that requires disclosure of your personal or sensitive information
- Our handling of any investigation or complaint in which you are involved
- Our direct marketing to you
If you do not give us the information we seek:
- We may be limited in our ability to locate suitable work for you
- We may be limited in our ability to place you in work
Disclosure of your personal and sensitive information
Your personal and sensitive information may be disclosed to:
- Potential and actual employers and clients of Virago Group
- Your referees
- A professional association or registration body that has a legitimate interest in the disclosure of your personal and sensitive information
- Our contractors suppliers e.g. IT contractors
- Our insurers
- A Workers Compensation body
- Any person with a lawful entitlement to obtain the information
We do not disclose information about your individual visits to the Virago Group website.
Management of personal information
At Virago Group, we train our staff to respect the confidentiality of customer information and the privacy of individuals. The Virago Group regards breaches of your privacy very seriously and any breach will result in disciplinary action being taken, dependent upon severity. Virago Group have appointed a Privacy Officer to ensure that our management of personal information is in accordance with this policy and the relevant Privacy Acts.
How do we store and protect personal information?
Safeguarding the privacy of your information is important to us, whether you interact with us personally, by phone, mail, over the internet or other electronic medium. We hold personal information in a combination of secure computer storage facilities and paper-based files and other records, and take such steps as are reasonable in the circumstances to protect the personal information we hold from misuse, interference and loss, unauthorised access, modification or disclosure. We may need to maintain records for a significant period of time. However, when we consider information is no longer needed, we will remove any details that will identify you or we will securely destroy the records.
How do we keep personal information accurate and up to date?
Virago Group takes such steps as are reasonable in the circumstances to ensure that the personal information it holds and discloses is accurate, up to date, complete, relevant and not misleading. We recognise that information changes frequently with changes of address and other personal circumstances. We generally update your customer information over the telephone. Please advise your consultant when your personal details change.
General information collected from visitors to our website
We gather information about all our website users collectively, such as what areas users visit more frequently and what services users access the most. We only use such data anonymously and in the aggregate. This information helps us determine what is most beneficial for our users, and how we can continually create a better overall website experience for you.
Your personal information collected on the viragogroup.com.au website
In some instances we may need specific information about you, such as name, address, email address, telephone number etc. We will collect this information if you apply for a job or sign up for a service via our website. We may also ask you for other information such as the types of jobs you are interested in and your workplace concerns in order to provide you with the best possible service and internet experience.
Enquiries and complaints
You can make enquiries, requests to access/delete or correct your information, or complain about alleged breaches of the APP to our Privacy Officer:
Privacy Officer
Virago Group
info@viragogroup.com.au
If you are not satisfied with our response to your complaint, you may refer your complaint to the Office of The Australian Information Commissioner (“OAIC”).
Access
Subject to some exceptions that are set out in the Privacy Act, you can gain access to the personal information that we hold about you.
To make a request to access your personal information, you will need to complete a written application verifying your identity and specifying what information you require.
We may impose a moderate charge in providing access. Our Privacy Officer will discuss this with you. You should also anticipate that it may take time to process your application for access as there may be a need to retrieve information from storage and review it in order to determine what information is relevant.
If we refuse to provide you with access to your personal information, we will notify you in writing of the reasons for the refusal and the process for escalation regarding this refusal.
Feedback
Virago Group has an area on our website where you can submit feedback, under the Contact Us section. Any feedback that is submitted through this area becomes the property of Virago Group. We may use this feedback, such as success stories or responses to surveys, for marketing purposes, or to contact you for further feedback on the site.
Information Statement: your rights as a candidate in NSW and QLD
- Virago Group must not charge you a fee for the purpose of finding you employment
- Virago Group must not engage in misleading or deceptive conduct
- Should you believe that Virago Group has acted inappropriately, you are entitled to contact the relevant department (e.g. Office of Fair Trading in NSW or the Department of Justice and Attorney-General in QLD) for information on possible action that may be taken.
